Support is available to assist with questions, account-related issues, technical concerns or general feedback. Contact our team via live chat, email or phone for fast help and clear instructions. Use live chat for urgent issues, email for documents and account queries, or phone for immediate assistance. We aim to respond promptly and guide you through deposits, withdrawals, verification and gameplay queries. Secure document upload is available through your account where required. Contact options are listed below for quick access.
| Department | Contact |
|---|---|
| Customer Support | [email protected], live chat available 24/7 for urgent issues and general feedback |
| General Enquiries | [email protected], billing and account enquiries, upload documents via email |
| Affiliate Enquiries | [email protected], partner sign-up and commissions, dedicated partner portal |
| Phone | +61 3 9234 1876, phone support Mon-Fri 09:00-18:00 |
| Working Hours | Mon-Fri 09:00-18:00 (AEDT) |
Contact by email
Please email our support team for detailed enquiries, account issues or when you need to send documents or explanations. Include a clear subject line, your registered email or account ID and current contact details so we can act without delay. Attaching relevant files speeds up processing. We aim to respond promptly but accurate contact info is essential to avoid hold-ups.
Send us a message
Response Time
Contact support via live chat or email. Most enquiries are answered within one business day; simple questions often get a reply sooner. Complex issues may take longer to resolve depending on their nature and any required checks. Our team monitors messages during business hours and will keep you updated on progress.
Feedback
Send us your feedback, suggestions or ideas to help improve the site. We review every message carefully and feed changes into product updates, bonus offers and mobile fixes. Tell us what works, what needs improving, or any features you'd like to see. Use the feedback form or live chat - responses reviewed regularly and used to optimise the service and user experience.